How is my price actually calculated?
We start from the current market rate for a full truck on that lane. Your freight is measured
two ways — the share of the twelve pallet positions it takes, and the share of the 9,500 lb
payload it takes — and you are billed on the larger of the two, subject to a minimum charge.
Dense freight pays on weight, light bulky freight pays on floor space. That is the whole formula.
Do I have to buy the whole truck?
No. That is the point of a shared lane. One pallet is a perfectly normal booking, and you will
see how much room is left on each departure before you commit to it.
When do I get the Bill of Lading?
Immediately after checkout. The BOL is generated with your reference number as soon as Stripe
confirms payment and is emailed to the address on the booking — print it and have it ready at pickup.
What if my freight does not fit a scheduled departure?
Send it to us anyway. Off-lane moves, full truckloads, oversized pieces and rush jobs are quoted
by a person — use the
quote form and include the ready date and dimensions.
Which areas do you cover?
From our Seattle base we run three corridors: I-5 south to San Diego, I-84/I-80 east to Denver
by way of Boise, Salt Lake City and Cheyenne, and I-90 east to Chicago through Spokane, Billings
and Minneapolis. The intermediate cities are bookable on their own — you can drop in Salt Lake
City or ride the whole way to Denver. Beyond these corridors we place freight nationwide under
our broker authority with carriers we have already vetted. We are domestic-only for now;
cross-border service into Canada is not yet available.
Can you handle port, airport or secured pickups?
Yes — we are TSA accredited and TWIC credentialed, which covers restricted terminal access.
Flag it on the booking so dispatch can schedule the appointment window.
Something changed. Can I move or cancel a booking?
Tell dispatch as early as you can. Before the truck loads there is almost always room to shift
you to a later departure — email
dispatch@wijeslogistics.com with your reference number.
My dock is not a dock. Do you have a liftgate?
Yes — the truck is liftgate equipped, so ground-level pickups and deliveries are routine.
Note it on the booking so dispatch plans enough time on site.
You run one truck. What happens if it goes down?
We hold broker authority alongside our carrier authority, so a mechanical issue does not
strand your freight — we place it with a vetted carrier and stay on the file until it
delivers. Same dispatcher, same paperwork, same accountability.
Is the payment secure?
Checkout is handled entirely by Stripe over an encrypted connection. Card details are entered on
Stripe's page and never touch our servers.